Lee Featherby – Managing Director, Powerful Points

I just wanted to pass on to you some high praise for Carlos.

We installed a kitchen prior to moving in. The floor was a scuffed and Carlos tried his best to get the scuff marks off, but to no avail.

In his own time, and under his own volition, Carlos tracked down some excess new carpet times from somewhere and came in over several Sundays to lay them. (He didn’t do the same job as a professional layer, but he did a more than satisfactory one.)

To be honest, I am gob smacked. I knew Carlos when we rented in this site 3 years ago and he was always extremely professional and efficient but I cant speak highly enough of this level of customer service…talk about going above and beyond the call of duty.

I don’t know what else to say, except to acknowledge what is an outstanding employee.